Order Management & Fulfillment

Managing Orders

The Orders dashboard gives you a complete overview of all your sales. Efficient order management leads to happy customers and repeat business.

1. The Orders Dashboard

Navigate to Dashboard > Orders to see your order history. You can easily find specific orders using the tools at the top:

• Filter by Status: View only Pending, Processing, Shipped, Delivered, or Cancelled orders.
• Sorting: Sort orders by newest/oldest or by total amount (high to low).

2. Understanding Order Cards

Each order appears as a card showing critical information at a glance:

• Order #: A unique identifier for the transaction.
• Customer: The name of the buyer.
• Total: The final checkout amount (in your shop's currency).
• Dispatch: If the customer selected a preferred dispatch time, it appears here.

3. Order & Payment Statuses

We use color-coded badges to help you quickly identify the state of an order.

Payment Statuses

• Paid The M-Pesa transaction was successful.
• Pending Payment The customer initiated an M-Pesa prompt but hasn't completed it.
• Payment Failed The transaction was cancelled or declined.
• Cash on Delivery The customer opted to pay upon receiving the item.

Fulfillment Statuses

• Pending / Processing The order is new and needs your attention.
• Shipped The order is with the courier or out for delivery.
• Delivered The order is complete!
• Cancelled The order was voided.

4. Viewing Order Details

Click the View button on any order card to see the full breakdown, including:

• The specific items and quantities purchased.
• The customer's full shipping address, email, and phone number.
• Controls to manually update the order status (e.g., changing it from Processing to Shipped).